Responsible gambling

Responsible Gambling at The Reef Hotel Casino / Pullman Reef Hotel Casino:

The Reef Hotel Casino, located in central Cairns, is committed to providing a safe and enjoyable gaming experience for all our patrons. As part of our ongoing effort to promote responsible gambling practices, we have implemented various measures to help guests control their betting habits.

Self-Exclusion Program

If you feel that your betting has become a problem or if you are concerned about someone else's behavior, please don't hesitate to reach out to us for assistance. We offer a self-exclusion program that allows patrons to temporarily or permanently ban themselves from our gaming areas. This program is free and confidential, and we encourage anyone who feels they need help to take advantage of this service.

Deposit Limits

We also offer deposit limits as part of our responsible gambling measures. Patrons can set daily or monthly deposits limits to control their betting habits. To set a deposit limit, please speak with one of our friendly staff members at the casino floor or visit our customer support desk.

Time-Outs

If you need a break from gaming, we offer time-out periods that allow patrons to take a temporary leave from our premises. Time-outs can range from 24 hours to several days and are completely free of charge. To initiate a time-out period, please speak with one of our staff members at the casino floor.

Support Organizations

We understand that problem gambling is not just about money; it's also an emotional issue. That's why we provide links on our website and in-venue materials to support organizations such as Gambling Help Queensland and Lifeline for crisis support. These resources are available 24/7, providing confidential advice and assistance.

Responsible Gaming Tools

To further promote responsible gaming practices, we offer a range of tools designed to help patrons set personal spending boundaries:

• Self-exclusion software: Available on our website and mobile app.
• Deposit limit reminders: Receive notifications when you reach your deposit limits.
• Time-out alerts: Reminders that it's time for a break from gaming.

Responsible Gaming Ambassadors

Our friendly staff members, including dealers, hosts, and customer support team, are trained to assist patrons with responsible gambling queries. They can provide guidance on setting deposit limits, explain the self-exclusion program, or simply offer words of encouragement during challenging times.

Remember, responsible gaming is everyone's responsibility. If you're unsure about your betting habits or feel that someone else may be struggling, please don't hesitate to reach out for help.

At The Reef Hotel Casino / Pullman Reef Hotel Casino, we strive to provide a welcoming and inclusive environment where patrons can enjoy the entertainment of choice while prioritizing their well-being and safety. If you need assistance with responsible gaming tools or support services, our friendly staff will be more than happy to assist you in person at the casino floor.