iOS (iPhone / iPad) - install via App Store

Pullman Reef Hotel Casino Mobile App - iOS Installation Guide

1. Find the official appOpen the App Store and search "Pullman Reef Hotel Casino". Look for the official publisher name, the verified badge and Pullman Reef Hotel Casino logo. Verify the developer matches the app name.

2. Install from the App StoreTap Get or the cloud icon to download. Authenticate with Face ID, Touch ID or your Apple ID password and wait for the install to finish. Use Wi-Fi for faster download.

3. Open the appTap Open from the App Store or tap the Pullman Reef Hotel Casino icon on your home screen. Allow the app a moment to initialise and load its home screen. If the app prompts to update, allow updates.

4. Sign in or registerChoose Sign In if you already have an account or select Register to create one. Enter your email, password and required details, then confirm via the on-screen button.

5. Complete security confirmationIf prompted, complete optional security steps such as two-factor authentication or biometric setup. Follow on-screen codes or allow Face ID/Touch ID to secure your account.

6. Manage basic permissionsWhen asked, allow permissions for notifications, location or camera as needed for bookings or support. You can change these later in Settings - Privacy or Notifications.

Android - install via Google Play

Install the Pullman Reef Hotel Casino Mobile App on Android

1. Find the official app
   Open Google Play on your Android phone and search for “Pullman Reef Hotel Casino.” Check the app name and publisher before downloading, and use a link from Pullman Reef Hotel Casino’s official website if one is provided. The venue’s casino does not offer a standalone gaming app; Accor’s ALL app is for hotel bookings and membership.

2. Check app details
   Open the app’s Google Play listing and review its description, publisher, and Android compatibility. If you are looking for hotel bookings at Pullman Reef Hotel Casino, search for the Accor ALL app instead.

3. Install the app
   Tap Install on the official listing and wait for the download to finish. Installation time depends on your connection and available storage; keep Google Play open if prompted.

4. Open and manage permissions
   Tap Open, or select the app icon on your home screen. Allow only permissions you want to use, such as notifications; you can review or change app permissions later in Android Settings.

5. Sign in or register
   Choose Sign in if you already have an account, or select Join or Register to create one. Enter the requested details, such as your name and email address, set a password, and accept the applicable terms.

6. Complete optional verification
   Follow any in-app prompt to confirm your email or provide additional account details, if requested. For hotel check-in, bring government-issued photo identification; casino access is for guests aged 18 and over. If the app is unavailable in your region, use the official mobile website for bookings.

If you can’t find our app in your store

Troubleshooting - Pullman Reef Hotel Casino App Not Showing in Store

The Pullman Reef Hotel Casino mobile app may not appear in your app store due to store region, device compatibility, or search terms. Check common causes below to resolve visibility issues quickly.

• Review your account region or country settings in the App Store / Google Play.
• Update your device OS to the latest supported version.
• Restart the store app and your device, then retry the search.
• Try alternative search terms or visit the developer/publisher page directly.

Pullman Reef Hotel Casino - Quick Access

Book rooms and casino packages online via Accor ALL. Select dates, add package options, and confirm with card details. Check-in from 14:00. Present ID at reception for room and casino access.

Join Reef Rewards

Sign up at the casino desk or via Accor ALL. Use your player card when gambling and dining to earn points. Points redeemable for dining, hotel discounts, and gaming credits. One account per person. Members must be 18+.

Games

Slots - hundreds of pokies on the floor; classic three-reel and modern multi-line titles.
Table Games - blackjack, roulette, mini-baccarat and other live tables.
Electronic terminals - electronic roulette and electronic table hybrids.
Providers include Aristocrat, IGT, Scientific Games, Konami, Ainsworth.

Promotions & Welcome Package

Hotel-plus-gaming packages available for direct bookings. Typical example: Superior room plus AU$50 in gaming credits for Reef Rewards sign-ups. Promo credits load to player card at check-in. Credits non-transferable and non-cashable. Wagering usually 1x on promotional credits. Credits expire per offer terms (often during stay or within 7-30 days).

VIP & Tiers

Tiered rewards: Bronze, Silver, Gold, Platinum.
Qualify by earning points via play and on-site spend over a rolling period.
Tier benefits: accelerated points, dining offers, hotel discounts, VIP invites. Points may expire after inactivity.

Payments & Payouts

On-site payments: cash, EFTPOS, major cards, and room charge via Accor. Minimum table buy-ins depend on game (typically AU$20-AU$50). Slot stakes from low cents up to AUD dollar levels. Winnings paid in AU$ cash at machines or cashier. Large payouts may require ID and verification per law.

Security & Fair Play

Electronic games are approved under Queensland standards and tested by independent labs prior to deployment. Website and booking pages use HTTPS/TLS for secure payments and account actions.

Responsible Gambling

Self-exclusion, cooling-off options, and voluntary limits available on request. On-site staff can apply restrictions to player cards. Help and links to local support services are provided in the venue.

Support & Contact

Reservations: [email protected]
Phone: +61 7 4030 8888
On-site help at reception and casino host desks during operating hours.

Legal & Licence

Casino licence granted January 1996 by the Queensland Government - Reef Hotel Casino licence issued 1996. Availability and entry subject to local laws, minimum age 18, and account eligibility. See venue Terms and Conditions for full rules.

Mobile bonuses & promotions

Certain promotions are available exclusively through the Pullman Reef Hotel Casino mobile app. Open the app and tap Promotions to browse live and upcoming offers. Each listing shows whether the offer is app-only and includes an Activate button. Tap Activate to claim the promotion; once activated the bonus links to your account and is usable on mobile during the stated validity period.

Every promotion page displays the reward type, eligible games, activation steps and usage conditions before you participate. View playthrough or wager rules, any maximum-bet caps, expiry dates and minimum deposit or stake requirements. The app also provides clear claim instructions and an outline of where the bonus applies so you can confirm eligibility before you start.

• Visibility of active and upcoming offers in the Promotions feed.
• One-tap activation and linking of app-only bonuses to your account.
• Direct access to eligible games from each promotion page.
• Bonus progress tracker shows wagered amounts, remaining requirements and expiry.
• Promotion status history logs past activations, redemptions and expiries.

Payments & cashier in the app

Open the Pullman Reef Hotel Casino cashier in the app to add funds. Choose an available payment method, enter your deposit amount, then review the details and confirm the transaction. Any applicable requirements, fees, limits or eligibility conditions are displayed before you confirm, so check them before proceeding. Available methods and limits may vary by account and location.

To request a withdrawal, go to the account area and select the withdrawal option. Enter the amount and submit your request using an available method. View the request status and any updates directly in your account. Processing options, applicable limits and requirements are shown during the request process.

Security & login

Sign in to Pullman Reef Hotel Casino with your email and password. The process is designed to be straightforward while keeping your account protected. Additional verification may be requested when you use a new device or unusual activity is detected.

Open your profile to manage account settings and available security preferences. You can also choose whether to receive notifications about important account events, where that option is available.

• Check devices used to sign in.
• Complete verification if prompted.
• Use password recovery if needed.
• Review security settings in your profile.
• Turn on account notifications if available.