Support is available to help with account questions, technical issues, payments or general feedback. Contact our team anytime for login help, KYC queries, booking or billing assistance, or to report site faults. We offer dedicated email and phone channels plus in-app messaging for quick responses. Provide your account details and a short description and we’ll follow up with next steps or escalation where required. Include booking or account ID. Support covers account, booking and payment matters.
| Department | Contact |
|---|---|
| Customer Support | [email protected] - Reply within 24-48 business hours |
| General Enquiries | [email protected] - Business enquiries and bookings |
| Affiliate Enquiries | [email protected] - Partner applications |
| Payments | [email protected] - Billing queries |
| Privacy | [email protected] - Data and privacy matters |
| Phone | +61 2 4973 5820 - Call for urgent issues |
| Working Hours | Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or where documents or explanations are needed. Please include a clear subject line and current contact details so we can respond without delay. Attach any relevant files and state your booking or membership reference if applicable to speed up handling.
Contact Form
Response Time
Support requests are usually handled promptly. Most inquiries receive a response within one business day. More complex matters, such as account verification or larger payout queries, may take longer depending on their nature and the information required. For urgent issues, contact our support team by phone and we will prioritise your request where possible.
Feedback
Tell us what you think - feedback, suggestions or ideas for improving the site are welcome. Send comments via the contact form or email and our team will review them carefully. We use user feedback to fix issues, refine features and improve the overall experience, so your input helps shape future updates and makes the site better for everyone.