Terms and Conditions
We set out the rules that govern use of Pullman Reef Hotel Casino. This page explains account actions, eligibility, acceptable use, bonuses, payments, dispute handling and how we update these terms. The conditions define rights and obligations between us and registered users when accessing services on the platform in Australia. Read the key points below before you register or transact. Using the platform indicates acceptance of these rules and any updates published in line with the process described here.
Account responsibilities
Create and maintain a single, accurate account. Keep login credentials secure and notify us immediately if access is compromised. Use of the account is personal - you must not share credentials or transfer balances. We may suspend or close accounts for misuse, fraud, or breach of these terms. Account actions such as deposits, bets and redemptions are attributable to the logged account holder.
Eligibility requirements
Access is limited to persons who meet local legal age and capacity requirements. You must be at least 18 years old and legally permitted to gamble in Australia. Self-excluded persons, barred patrons, or those subject to local restrictions must not access wagering or gaming services. You accept that we may require identity verification before permitting certain actions.
Acceptable use of the service
Use the platform lawfully and as intended. Prohibited actions include account sharing, collusion, abusive behaviour, and attempts to tamper with games or systems. Do not exploit promotions, manipulate wagers, or attempt money laundering. Commercial redistribution of content or automated access without permission is blocked. Breaches may lead to suspension, cancellation of winnings, and legal action.
Bonus and promotion rules
Promotions are subject to eligibility and specific terms. Bonus credits are non-transferable and cannot be exchanged for cash unless stated. Wagering requirements, max bet limits and game exclusions may apply to promotional funds. We reserve the right to void or reclaim bonuses obtained by abuse, error, or breach of promotion rules. See the particular offer terms for activation and expiry windows.
Deposits and withdrawals
We accept accepted payment methods listed at checkout. Minimum and maximum amounts apply per method and per transaction as displayed. Deposits are credited on receipt; withdrawals are processed after identity checks and in line with our verification policies. Large payouts may require additional documentation. Fees from financial institutions may apply and are the user’s responsibility.
Dispute handling
Raise disputes through the in-app support or the contact channels listed on the site. Provide transaction details and supporting documents where required. We will attempt to resolve issues promptly and will inform you of outcomes. If disputes remain, parties may seek independent resolution through agreed external channels where available and permitted by law.
Updates to the terms
We may update these terms periodically. Changes take effect from the published effective date. Continued use after publication constitutes acceptance of the revised terms. Material changes will be communicated via account notification or site announcement where practicable. Review terms regularly to remain informed of your rights and obligations when using Pullman Reef Hotel Casino.