Data Privacy Policy
We explain how we collect, use and protect personal information at Pullman Reef Hotel Casino. This Privacy Policy sets out types of data we collect - personal, technical and transactional - why we hold it, and the choices available to you. The page also covers cookies and tracking, how we share data with service partners, and the steps we take to keep information secure. Use this notice to understand your rights for access, correction and deletion and how to contact us about privacy matters. Policy details apply to services operated by Pullman Reef Hotel Casino in Australia and to account holders and visitors who interact with our site or venues.
Types of data collected
Personal data: name, email, phone, date of birth and ID where required for age and identity checks. Technical data: device identifiers, IP address, browser and operating system. Transactional data: booking details, payments, game activity recorded on-site and loyalty activity. We may also collect contact preferences and marketing consents. Data is collected when you register, make bookings, use loyalty services or interact with customer support.
How information is used
Account management: verify identity, manage bookings and loyalty accounts. Service delivery: process payments, fulfil reservations and provide customer support. Safety and compliance: enforce age limits, self-exclusion and legal obligations. Operational needs: detect fraud, resolve disputes and analyse usage to maintain services. Marketing only with consent: send offers and updates where you have opted in, and allow easy opt-out.
Data protection and security practices
We protect data using technical and organisational measures proportionate to the risk. Access to personal information is restricted to authorised staff and partners with a need to know. We store data securely and retain it only as long as required for the purpose, legal obligations or as set out in account settings and local rules.
Cookies and tracking technologies
We use cookies, similar technologies and analytics to operate the site, remember preferences and measure performance. Session cookies enable basic functionality. Persistent cookies support login and preferences. Third-party analytics and advertising cookies may be used where you consent. You can manage cookie settings via your browser or the site control panel.
User rights - access, correction and deletion
Access: request a copy of personal data we hold about you. Correction: ask us to update inaccurate or incomplete information. Deletion: request removal of personal data where retention is no longer required by law or contract. To exercise rights, contact our privacy team. We may ask for ID to verify requests and will respond within applicable timeframes under Australian privacy law.
Data sharing and third parties
We share data with service providers who process bookings, payments, identity checks and loyalty services on our behalf. Third parties may include payment processors, identity verification services, analytics providers and legal advisors. Where data is shared, we require partners to protect information and only use it for specified purposes. We do not sell personal data.
Updates to this privacy policy
We may update this policy to reflect changes in law, services or processing activities. Material changes will be published on the site with an updated effective date. Continued use of our services after changes indicates acceptance. For specific enquiries or complaints, contact our privacy office via the contact details provided in your account or on the site.