Responsible Play

We run Pullman Reef Hotel Casino Responsible Gambling to keep play safe and sustainable. We commit to clear rules, practical tools and visible help so customers can make informed decisions. We promote accountable play across our services, provide straightforward controls and point to professional support when needed. We protect vulnerable people and respect requests for limits or exclusion. We expect honesty and cooperation from customers who need time away. This page explains principles, self‑help options, account controls and where to find external support to stay in control of gambling activity.

Player Protection Principles

Clear rules govern access and conduct. Age limits apply and exclusions are enforced. Privacy and dignity are respected at all times. Risk minimisation is active - we favour simple, visible measures over complex procedures. Information is presented plainly so customers can act fast when they need to.

Tools to Manage Your Gambling Activity

Controls are available on request and via account settings. Use them early to shape safe play.

Deposit and Loss Limits

Set daily, weekly or monthly spend limits to cap exposure. Limits are adjustable but changes may take effect after a short delay to prevent impulsive increases. Maintain records of limits and review regularly.

Session and Time Limits

Choose session length limits or set automatic reminders. Use enforced time-outs to take scheduled breaks. Timers and pop-ups are available to flag long sessions and encourage step‑away moments.

Self-Exclusion and Cooling-Off

Request temporary or permanent self-exclusion if you need a break. Cooling-off periods are supported and requests are processed promptly. Self-exclusion removes access and can be reversed only after an agreed process, designed to support sustained breaks.

Recognising Signs of Problematic Behaviour

Early signs include chasing losses, borrowing money for gambling, hiding activity, neglecting obligations or spending more time than intended. Loss of control, frequent unsuccessful attempts to cut back, and strained relationships are indicators to act. If these appear, activate limits or seek help immediately.

Guidance for Staying in Control

Plan play: set budgets, time limits and clear stop rules before you start. Treat gambling as paid entertainment, not a way to solve money problems. Keep separate funds for essentials and avoid gambling on credit. Use account tools to enforce your rules and review activity statements regularly.

Access to Professional Help and Support

Professional support is available across Australia. Contact state and national services for counselling, crisis help and practical debt or legal advice. Organisations such as Gambling Help Queensland and Lifeline provide confidential assistance. If you or someone close needs urgent support, reach out to a local support service for immediate guidance and treatment options.